Shifting Blues … 1

Having shifted from our old house at Phase 1 (DHA), we decided to rent an Apartment at Block 6 (PECHS). The people who owned this house used to have a StormFiber connection and said it was very good. So also said 3 of my friends. However, they shifted theirs to a new house and I decided to give up my old connection with another source. at DHA and get StormFiber instead. That was a while ago …

After a few tries the people came only after I gave them my wife's number as they hadn't cancelled mine from a much older connection at Phase 4 (DHA). But I also told them my number and said that they should use that as my wife and I are often far apart during the day so I don't see her messages. They agreed. But all the calls kept coming on my wife's number …

The men arrived (I think one was Maddy ‭+92 302 8401294‬ but it could have been someone he sent). He fixed the thing about 2 weeks ago. I had chosen a 20mb Package with Phone, Internet, HD Box, TV.

The person gave me a Password for StormFiber (Y8zz) that proved to be wrong. A letter was totally different. I finally found the Password and connected. The Internet worked for about 10 minutes and then a Red Light appeared on the box. Here it is …

                                       

It's still Red.

I rang up StormFiber 4 times!

Three times on their WebSite Complaints

and 1 time to someone who spoke to me.

1. The people come and disappear after fixing the problem and do not want to wait or take a signature or anything. The fault appears again after 5 to 10 minutes after they leave. This has happened on calls 1,2,& 4.

2. On call 3 I was told that a wire has broken at some outside space and they will fix it. Which they did! And the fault appeared again after 8 minutes.

3. I can't use the Internet at all … and this is the 2nd FREE week. What's the point of such a service?

4. The Telephone cable was also given to me but no number was given. Is this real? How do I know which number I have? In any case, the phone doesn't seem to be working.

5. The HD Box was not connected and I have a Red Light on it, too. I guess it's StormFiber's turn to connect it.  Right?

I have left a message on Twitter and will do so on my BlogLink on Facebook so that someone senior contacts me and puts all of this right. And please give me my full month's FREE offer from the time that it is properly done. I think that's a perfectly fair demand.

Cheers!